Customer Help Center
Shipping, Returns & Service Guides
Shipping & Delivery Policies
- Free Insured Shipping: Available on all US orders. Standard processing and shipping takes 6–7 business days from order confirmation.
- Express Shipping: Expedited delivery available on select items (fully insured).
- Signature Required: For security, all shipments containing fine jewelry require an adult signature upon delivery.
- Discreet Packaging: Orders ship in unmarked outer boxes for security and gifting surprises.
Returns & Exchanges Policy
- Return Window: We offer a hassle-free 7-day return or exchange window from the date of package delivery.
- Original Condition: Returned jewelry must be unworn, in its original presentation box, with all certification tags intact.
- Free Returns: We provide free return shipping labels for all qualified refunds.
- Custom Engravings: Custom-engraved rings are final sale and cannot be returned (resizing is available).
Tracking Your Order
Once your package ships, a tracking confirmation link will be sent to your email. You can monitor the carrier progress in real-time. Feel free to contact our support agents for delivery adjustments.