Privacy & Policy
Last updated: July 2026
1. Information We Collect
When you purchase fine jewelry from Phoenix Jewels, we collect essential personal information such as your name, billing address, shipping address, email, and payment credentials to complete transactions safely. We do not store raw card numbers on our servers — all payments are processed through a certified secure payment gateway.
2. How We Use Your Data
Your information is used to fulfill orders, arrange fully insured shipping, send order confirmation and tracking emails, and respond to support queries. We do not sell or share your personal details with third parties for marketing purposes.
3. Cookie Policy
We use essential cookies to maintain your shopping cart session, store user preferences (such as wishlist items), and collect anonymous performance analytics to improve site speed and experience.
4. Terms & Conditions
By browsing this storefront or placing an order, you agree to our transaction terms. All orders are subject to a 6–7 business day processing and production period before shipment — each piece is handcrafted to order. Prices are listed in USD and are subject to adjustment based on metal market pricing. All product specifications (carats, metal weights, stone grades) are guaranteed authentic.
5. Returns & Refunds
We offer a 7-day return window from the date of delivery for unworn items in original condition with all certification tags intact. Custom-engraved items are final sale. To initiate a return, email us at hello@phoenixjewels.com with your order reference number. Free return shipping labels are provided for all eligible US orders.
6. US Customers
Phoenix Jewels ships to all 50 US states. Orders are processed under US consumer protection guidelines. If you have concerns about your order or our data practices, you may contact us directly via email. We are committed to responding within 24–48 hours on business days.